Frequently Asked Questions

Here are answers to common questions about visiting the Louisville Palace Theatre:

What Is the Lost and Found Policy at the Louisville Palace Theatre?

If you’ve left something behind, contact the venue through their social media accounts with a detailed description of your item. Lost items are cataloged and held for a maximum of 30 days after they’re turned in.

Is Re-Entry Allowed During Louisville Palace Theatre Events?

The Louisville Palace Theatre maintains a strict no re-entry policy for all performances, so once you exit the building, you cannot return for the remainder of the event.

What Are the Box Office Hours at the Louisville Palace Theatre?

The box office operates Monday and Tuesday from noon until 5 p.m., Friday from noon until 5:30 p.m., and approximately two hours before scheduled show times on event days.

Are Cameras and Photography Allowed at the Louisville Palace Theatre?

Professional cameras with detachable lenses, recording devices, external flash equipment, and point-and-shoot cameras are prohibited unless specifically permitted by the performer.

Is the Louisville Palace Theatre Accessible for People with Disabilities?

ADA seating is available exclusively on the orchestra level, with staff available to assist those with mobility needs. Due to the historic nature of the building, the loge and balcony areas require stair navigation.

What Time Do Doors Open for Palace Theatre Events?

Doors typically open one hour before the scheduled start time of performances, though this may vary slightly depending on the specific event.

Is the Louisville Palace Theatre All-Ages?

Most shows are all-ages events unless otherwise specified on the calendar. Alcohol service requires a valid ID for those 21 and older.

What Food and Beverages Are Available at the Louisville Palace Theatre?

Concession stands offer theater staples such as popcorn, soft pretzels, snacks, and various beverages, and multiple bars throughout the venue serve alcoholic options.

What Items Are Prohibited Inside the Venue?

Outside food and beverages are generally prohibited. Bags larger than 12″ by 6″ by 12″ and professional recording equipment are not permitted.

Is Smoking Allowed?

The Louisville Palace Theatre is a non-smoking venue.

Where Can I Park When Attending an Event at the Louisville Palace Theatre?

Several options exist, including the Clay Commons Parking Garage, the 5th Street Parking Garage, and metered street parking. The venue’s partnership with ParkWhiz offers pre-purchased parking.

Can I Host a Private Event at the Louisville Palace Theatre?

The Louisville Palace Theatre offers several spaces for private events, including weddings, corporate functions, and social gatherings. Rental fees start around several thousand dollars, depending on the space and services required.